Exploding / Shattered Sunroof (TriStar Mercedes, St Louis MO) - Mercedes-Benz Forum
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post #1 of 2 Old 06-03-2014, 01:33 PM Thread Starter
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Exclamation Exploding / Shattered Sunroof (TriStar Mercedes, St Louis MO)

Purchased this 2014 C350 not more than a two months ago, less than 1800 miles on the clock...and this happens. Was driving down the highway, and heard this loud pop, scared the ***** out of me.

Anyone experience this with their new car, already have a feeling dealership is gonna give me the run around. Service guys were dumb founded and service manager acted uninterested or sympathetic (TriStar Mercedes, Ellisville MO) to what happened, ended up cutting up my arm, luckily don't have a face full of glass.

Service manager even had the balls to accuse me of "flying down the highway". Worst customer service ever, already contacted MB USA (waiting to hear back from them).

Anyway...guys have any suggestions on how to handle this. Already left bad reviews on the dealership on FB, YouTube, Twitter, Yelp, and BBB. Hopefully that will get their attention.

Tri-Star Mercedes- Benz
16360 Truman Rd, Ellisville, MO 63011
(636) 458-5222


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post #2 of 2 Old 06-04-2014, 04:42 AM
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Could be a defective sunroof but very unusual for one to explode in the center, the only damaged ones I have seen burs along the edge. I think you would be better off talking to your insurance company as I expect the dealer is going to give you the run around.

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