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Discussion Starter #1
Hello.

I own a 2004 W211 E200, I bought it new and I am experiencing a huge problem and I would like your help and advice.

I have a noise/clank for more than a year at the back of my car, inside it. This noise is produced will passing over a pothole or a non straight road.

I visited the service and they told me that it is on the panoramic glass synroof and it needs lubrication so they lubricated it. Nothing good happed for me. I visited them this one year more than 10 times requesting help to resolve this issue with the noise and the reply was to lubricate it again cause they don't have other tips from MB in order to resolve this problem as they did.

This month i visited 3 different services and on 3 cases they unistalled and installed the roof and they screw the bolts of the roof beacuse they thought that it was the problem. No luck at all.

Today I visited a new service, they did the same things and a guy who thoroughly examined the car told me that this clank/noise comes from the c-pillar. I observed it myself and he was right. Nothing had to do with the roof, or the doors or something else, just the sheet metals in this place, they are not joined together properly. He couldn' do anything so he called the MB center and the reply was to go to a whitesmith and cut the pillar where it is needed and join it again. I have to mention that i never had a car accident or something like that with my car so I damaged it.

That reply from MB was not satisfactory to me at all, i am not going to do such a thing.

The issues on which I like your advice is what to do? Trust them? Does anyone of us experienced such a thing with this kind of noise in that place etc?

I am in the mood to call MB in Germany and ask for replacement. Can I do it. Will i have any luck?

I am in the mood to ask for replacement cause the first year I had problems with brakes, SBC, twice I had no brakes. My harman cardon wasn't working for more than 2 months. i always had mulfuncions with esp, sbc, parktronic etc. I've been in the service 42 times exactly and I can prove it cause I have all the receipts with the specific problems. I think that my car is a mulfunction car.

I really want ur reply and ur help and advice cause I am desparate.

Thanx...

Nicolas
 

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Here in the States, that car could have been Lemon Law'ed a long time ago. I'm not sure what kind of laws you have, though over in Europe. I've never heard this sound or heard of anyone complaining about it, so it seems like an isolated case. I have heard of cars being bought back for far less.
 

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Discussion Starter #3
Zewerr said:
Here in the States, that car could have been Lemon Law'ed a long time ago. I'm not sure what kind of laws you have, though over in Europe. I've never heard this sound or heard of anyone complaining about it, so it seems like an isolated case. I have heard of cars being bought back for far less.
What is the Lemon Law?
 

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If I may let me try to explain the so called Lemon Law. In effect this is a consumer protection law designed to protect the new car buyer. Under the law a car buyer can force the seller to take the car back if it had significant defects from the factory that can not be fixed by the dealer. This law obviously would not apply in your location, but the concept is the same. If the car sold is defective the seller should accept some responsibility to do the right thing and make the customer happy. Good luck!
 
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