Benz Forum banner

1 - 7 of 7 Posts

·
Registered
Joined
·
29 Posts
Discussion Starter #1
:?:

Does anyone have any dealings with MB of Manhattan or Helms Bros of Bayside? Any comments on sales or service would be appreciated.

Potentially closing a deal with either of them shortly, so time is of the essence.

Thanks in advance.

- SonOfC320
 

·
Registered
Joined
·
10 Posts
i buy dozens of cars from the mb of manhattan (at least 50 a year) 99% of which are s600 and have found their service to be the best. no matter how many cars u buy from them they will go the extra mile to make u happy. this incluses fast service for which they usually dont charge u even though they are supposed to. great discounts. and no bs
 

·
Registered
Joined
·
453 Posts
I buy dozens of cars from the mb of manhattan (at least 50 a year) 99% of which are s600
OK, my curiosity has got the best of me! What's the deal? :?: 8O

With that kind of purchase volume I would expect you would get above average service from the dealer. Heck, the Sales Manager should name his first born after you.
 

·
Registered
Joined
·
29 Posts
Discussion Starter #5
NetMatrix said:
i buy dozens of cars from the mb of manhattan (at least 50 a year) 99% of which are s600 and have found their service to be the best. no matter how many cars u buy from them they will go the extra mile to make u happy. this incluses fast service for which they usually dont charge u even though they are supposed to. great discounts. and no bs
Glad to hear that. I appreciate the opinion offered.

That's impressive volume on that car. I take it you either run a fleet of some sort or resell?

- SonOfC320
 

·
Registered
Joined
·
34 Posts
Helms Brothers is awful

I brought my car to Helms Bros once for servicing and my first impression was a rather bad one.

Silver Star Motors directs you into their garage and you leave your key and a serviceman handles it from there. With Helms Bros you essentially find yourself in a crowded, tiny parking lot where it took literally five minutes for someone to figure out that they could tell you if it was even possible to park in the lot (plenty of cars blocking other parked cars, etc.).

After leaving your car somewhere and walking into the service area, you'll find yourself standing in what appears to be a tiny, crowded waiting area with a receptionist who isn't interested in talking to you, preoccupied somewhere else behind the desk.

I stood there for about 3 minutes without being looked at until I finally decided to walk out.

Contrast with Silver Star Motors which has a very large, reasonably furnished, comfortable waiting room and attentive service.

This is not, however, an endorsement of Silver Star Motors. Their salesman effectively lied to me and their service department carried on this lie for many months until someone finally levelled with me and told me the truth (he seemed pretty disgruntled himself). Their service department appears to have a high turnover rate, since of their 4 on-duty service reps, I've seen almost 3 different sets of them in 12 months.

I'm currently taking my car to Rallye Motors out in Roslyn. It's a bit of a trip but so far they've been courteous and forthright, plus they have a large facility and a good amount of parking.

Perhaps I should try Manhattan instead? (I live in Flushing)
 

·
Registered
Joined
·
9 Posts
mercedes-benz of manhattan is the only dearship actually owned by mercedes-benz, usa. everyother dealersip is just a retailer. i don't know how the service is between the two but i would assume MB manhattan would be the choise just beacue you are dealing directly with MB.
 
1 - 7 of 7 Posts
Top