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I was shopping around about a month ago for a 2004 C-230 sports sedan. I first went to Sovereign Motor Cars, Ltd. in Brooklyn, the sales man wasn’t interested in giving us a test drive but was interested in “closing a deal” instead. He must have said “Lets close a deal” like 15 times in 30 mins. The MSRP on the car was $32,790 the best they offered us was 32,000. I knew I could do better than that, so I walked out. Close a deal without a test drive, yeah, sure.

So, we than went to Silver Star Motors same exact story as Sovereign Motor Cars, Ltd. The best price they offered us was $32,300 and no test drive. Again, we walked out.

So, we moved on to Mercedes-Benz of Huntington. The sales man had the worst attitude I have ever seen in my life. He seemed like he didn’t want to be at work that day. The best price they offered us was $32,500.

I called Mercedes-Benz Manhattan, Inc. to get a quote.

We than went to Sunrise Motors of Massapequa. They agreed to give us a test drive when we asked, but the sales man was very pushy. He wanted to sell us a C-240 even though I wanted a C-230. He even wanted us to test drive a C-240 before we test drive the C-230. He was also pushing the 2003’s instead of the 2004’s. The best price they offered us was $31,600. So we agreed to sign a deal a soon as I contact my insurance company with the vin# to get a quote. So I left $500 deposit on it and went home.

Later on I was contacted on my cell by Silver Star Motors with a $31,000 offer.

As soon as I got home I was contacted by Mercedes-Benz Manhattan, Inc. with an even better offer at $30,700

So, I went with the best offer, called Mercedes-Benz of Huntington to see if they can do better than $30,700. I was told NO WAY, so I asked for a refund. I was told since I took my time to shop around they will take their time to refund my money. I could have made a big stink about it, but the fact is I got a great deal and they lost a future customer if not customers.

We went to Mercedes-Benz Manhattan, Inc. we met a good sales man. He wasn’t pushy, he throw in some stuff besides the $30,700 offer. If you want his contact info let me know.

Conclusion:
Shopping around is not just about money, it’s about gaining experience. It took me about 8 days from first dealer to driving it of the lot. While shopping around, I also did my homework online. There is lots of information to help buyers. All you need is google and the right key words.
I made one mistake and that is leaving a deposited on an unsure deal.
If you are buying a car, I suggest you to shop around. Take the time and make the right decisions. Walk out on the dealer if you don’t like the deal they offer you, they need your business you don’t need theirs.
I hope my experience helps you make the right moves!
 

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Getting a good deal

Hi Montaza,

I agree with you that one should not put down any money. I lived for many years in Manhatten and I got used to 'tough talk'. The best way is always to get the bottom line, compare with other dealers and choose. I too, had a very bad experience with a dealer trying to 'stiff me'. I shopped around and found a very good dealer in Vancouver(Vancouver, Canada): Boundary Motors, who were upfront, provided a firm price and backed up their offer. And, their after sales service is excellent so far. It may be also that there are dealers who are independent, as is the case in British Columbia. The dealers who are Mercedes Benz dealers, and not independent dealers, have to conform to company rules. Mercedes knows that they need to provide ongoing service after a negotiated sale--if they do not do so they have to see their sales go to Lexus and other Japanese companies who DO provide service. Trust me on this: I lived for 8 years in Japan and know the industry fairly well. And, yes, I do speak Japanese!!
One point for C Class owners to remember is that the service requirements and warrantee need to be very carefully examined. Warrantees in Canada are a little different than in the US for example. And, the now legendary reliability of Japanese products must be viewed carefully within the context of overall costs. If you have to get your vehiclel in to the dealer every 5000 KMS for service, this is big-time costly. A warrantee is only good if it is not costing you the earth in regular servicing costs. It is important to remember that dealers make a lot of their income from servicing your vehicle. SO--find a good dealer and be loyal and dont move around town a lot--as you dont save anything that way.

regards,

AL
:)
 

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Hi,
I am another frustrated customer, sick of MB dealers. What I would suggest is that you go to this site and put as much info as you can.
http://www.dealerrater.com/
This is probably visited by a lot more people and not just MB owners (mostly) .... just chk out this site and you'll know what I mean.

I am in no way affiliated to the above-mentioned site. I am just a regular reader of autospies.com who came up with this dealer rater thing... and I think it is great...

I feel that MB dealers have too much attitude and don't give enough respect to their customers. I am definitely not going back to Mercedes for my next car... BMW, Lexus, Infiniti provide a much better service (with some exceptions that you can find at http://www.dealerrater.com/).

dmad
 

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I live in Montreal and we have 4 dealers in the area. Before 2002 I never thought about buying a mercedes. One of the reasons was that mercedes dealers were stupid and arrogant. However I felt in love with the C230 on a motor show. I waited about 5-8 month to search for a mercedes from a private party. A day I saw in the news papers a nearly new C230 on sale from a private person and I bought it.

Since I have discovered that not all MB dealers are arrogant. I had a problem under warranty and I had to go to a dealer. I choosed the one that I never visited (because of its small size). I was very surprised with the service and I can tell you that they did a good job. This is the Laval MB dealership north of Montreal. On November 15 2004 they will move in a new luxurious building. I hope that they service level will remain as good as before.

So tell yourself that nearly all MB dealers are arrogant .... however there are exceptions.
 
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