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Discussion Starter #1
This is the message that I am getting when I start my car. It says:
"SYSTEM RESTRAINT! SRS
VISIT WORKSHOP"

I guess this means AIRBAG FAILURE!!! WOW

I'm driving a 2002 C320 and have done only 16000 miles on it.
I would just like to know what others think of this... as far as I am concerned, this is quite an emergency!!!
I called my dealer and they don't have an appointment for a month. The lady taking appointments tells me that "If I were you, I wouldn't worry about it" "you can bring it in and the service people can take a look at it and if needed, you can leave the car ... and I don't know how long it would take... but I sure don't have a loaner car for you!!!" Is this what Mercedes Benz thinks of a 2002 C320 with Airbag failure???

The C320 is really nice to drive and it's a Great car as long as nothing goes wrong... which quite often does and then comes the sucky part... trying to get your car fixed under warranty...

If anyone can also tell me how to contact Mercedes Benz Corporate, that would be nice.

Thanks
 

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This could be as simple as a loose wire. However, when you see that message that means the airbags won't work. "Don't worry about," is not an adequate answer. This is a serious saftey issue. Tell them the advanced airbag system is one of the reasons you bought a Mercedes. Talk to a Service advisor and if you don't get satisfaction from the SA, go to the Service Manager, then to the General Manager. Be respectful, but very, very firm.
 

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Discussion Starter #4
took the car in today, early in the morning.
Told them about the SRS warning light and said that I don't have an appointment. They didn't say anything and took the car in.
The only thing was that there was no loaner car (although I knew that U can't get a loaner w/o a month's wait) and they did not know how long it would take... they said that they'll call us when it's done!
That's all the conversation we had.

Got a call in the afternoon that my car was fixed and I could pick it up. There was a problem with the computer codes... like Lynn said (might be loose wire) and they fixed it.

so, basically, the experience this time wasn't too bad...

dmad
 

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That same exact thing happened to me when I took my car in for service A. But what sucks is that when they returned the car to me, right when I pulled in my driveway the SRS light right back on. They were able to give me a loaner vehicle immediately which was cool but the problem wasnt. I already had the loaner car for two days because they were behind. They claim that the problem was that there was a cable malfunction. I asked them if they fixed the problem, why did it happen again. They just said, "We always have that problem for some reason." Thats it, but like I told him, if that happens after the warranty expires, they better fix it for free... I ended up having the loaner car for over a week. RIDICULOUS
 
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