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What does MB do with the Surveys

I don't know if the dealer gets specific information, but my C230 (03) has been in for a number of warranty repairs. On my last survey I made a comment about being disappointed by the number of repairs. The next time I brought my car in for service MBUSA called me at my office within 30 minutes of the time I left the dealership to see what they could do to help.
 
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